WELCOME TO OUR CUSTOMER SERVICES PORTAL – BELOW ARE SOME FAQ TO ANSWER MOST PROBLEMS.If you have any additional questions, concerns or comments, please use our Contact Us at: info@chicarlos.com form and you will be met with an answer swiftly.   

DELIVERY

ORDERING

PAYMENT

SHIPPING INFORMATION

●HOW MUCH DOES SHIPPING COST?SHIPPING IS FREE ●WHERE DO YOU SHIP TO ?  We ship worldwide.    

●WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED ?When you receive your dispatch confirmation email from us, it will contain your tracking number. This will let you know that the order has left our warehouse and is on its way. Please note it may take a few hours for any movement to show.

●CAN I TRACK MY ORDER ?We use FedEx, Royal Mail, DHL & USPS
For FedEx shipments, you can check progress at www.Fedex.com
For Royal Mail shipments, you can check progress at www.Royalmail.comFor DHL shipments, you can check progress at www.dhl.com
For USPS shipments, you can check progress at www.usps.com 

CAN I HAVE A DIFFERENT DELIVERY ADDRESS TO MY BILLING ADDRESS?Yes you can but orders can be delayed while we verify that the shipping address is legitimate. We recommend that you ship to the address the card is issued to to avoid delays. 

●How fast you process the order?

We process the order 1-3 days depends on our volume order.

●When will I receive my item?

For the USA, Canada, Australia, France, UK and within the Europe countries, You will receive your item in approximately 7-14 days.

Other Europe Countries and Asian Countries 7-14 days.

7-15 days Maximum for deliveries to Brazil, Mexico, South Africa.

please email us if you have not received your item.

● Do you offer exchange or refund?

Yes, please check this refund and policy details.

●Do you provide the tracking number for the item that has been shipped?

Yes we provide tracking number once your order is dispatch. An email would be sent out to you with your order tracking number.

We ship the order from our warehouse in UK or Hong Kong, depending on which warehouse the items is available.

ORDERING

I AM HAVING TROUBLE PLACING AN ORDER?We are sorry to hear this. Please contact our customer service team by using our contact us at:  info@chicarlos.com form and we will do our best to resolve this issue for you. 

CAN I ORDER OVER THE PHONE ?Currently we do not accept payments over the phone. 

CAN I CHANGE MY ORDER ONCE ITS PLACED ?

Once your order has been confirmed, our staff cannot change or edit the order due to administrative reasons.

PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT ?ACCEPTED

  • Visa
  • Visa Electron
  • MasterCard
  • Delta
  • Solo
  • Maestro
  • American Express
  • PayPal

NOT ACCEPTED

  • Cash on Delivery
  • Bank Wire

WHAT CURRENCY WILL I BE CHARGED IN ?You will be billed in your chosen currency. Ikedec Limited currently allows for checking out in GB Pound Sterling.

DO I HAVE TO PAY CUSTOMS AND IMPORT DUTIES ?

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price but because we are shipping from our warehouse in Hong Kong import taxes may apply.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

Australia
Austria
Bahrain
Belgium
Bulgaria
Canada
China
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
India
Ireland
Italy
Japan
Jordan
Kuwait
Latvia
Lithuania
Luxembourg		Malaysia
MaltaMexico
Monaco
Netherlands
New Zealand
Norway
Poland
Portugal
Puerto Rico
Romania
Qatar
Saudi Arabia
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Arab Emirates
United Kingdom
United Kingdom – Jersey
United States

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We recommend you contact your local customs to calculate the import taxes and duties prior to placing your order.

CUSTOMS HAVE CONTACTED ME REQUESTING MORE INFORMATION ?Please use the contact us at:  info@chicarlos.com form detailing the issue and we will be in touch.